BT Employee. If you are not able to. Are you a business user?We’ll email or text you when your broadband is ready. Sadly he has. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. Packet loss will happen if the cable connections are incorrect and the connection is loose. Plug the other end into one of the yellow ports in the back of your broadband hub. 28. Bolt-ons. screen time online . There are a range of filters to choose from to block content. Parental controls required on BT TV even though they're set to off Go to solution Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. If you can find a router which only allows connection to a "whitelist". Help & support2. If you have no need of Digital Voice, then any router with a PPPoE capable WAN port ( all the mainstream makes and models) will be just fine. Our network reaches over 99% of the UK, so we've got you covered. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. Broadband. We’ll email or text you when your broadband is ready. Its probably being blocked by parental controls or BT Web Protect. Defeated Thank you for you input, appreciate it!A site is being blocked incorrectly by BT Parental Controls. If you do encounter slowdowns in your network, it can be caused by a misconfiguration in your network or on one of your devices. BT Access Control will block all incoming and outgoing Internet traffic to specific devices at the times you choose. Works when using your BT ID on UK BT Wi-fi hotspots. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Deco M9 Plus connects and controls all your smart home devices as a hub, no need for additional hub. Under General, tap Amazon Kids. BT Parental Controls and BT Web Protect are two separate products which protect against different types of online threats and you can have both services switched on and working at the same time. I recently moved to a new hub (Smart Hub 2) & hoped that might help the situation, but it's still the same, al. Visitors to our holiday home (Infinity/HH4) have suddenly started reporting seeing a Pop-Up when connecting a new device to the Homehub4 asking whether they want Parental Controls. Hi Dave, Mine is working now. Bolt-ons. It uses a mobile signal to connect your devices until we've fixed the fault. (7 pages) Switch BT smart hub User Manual. 1. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. 1. The message will offer a choice on whether or not you would like to activate Parental Controls. Options. 2. 35 BT Smart Controls | Support | Terms and Conditions | @ British Telecom 2023 BT Parental Controls doesn't inspect content returned from a site, it looks at the URL and the category it has been assigned to. 3. Low on minutes, data or texts? Just add one of our bolt-ons. More about parental controls and payment PIN. There are a range of filters to choose from to block. BT Mobile uses BT mobile parental controls What levels of protection are available? BT Mobile gives you three levels of content restriction: Strict: blocks content only suitable for the over-12s; Light: blocks content only suitable for adults; Off: allows. . 3. I think the answer to this is going to be a big fat resounding, 'NO', but I'll ask anyway. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. I’ve since upgraded to a Ubiquiti kit. A master reset will delete all personal configuration settings on your BT 4G Home Hub. Follow these easy steps to set up BT Parental Controls to block YouTube:BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. The new Wi-Fi Controls, which can be managed via the MyBT app or via the account settings on a browser, come as standard, for free, on the Smart Hub 2 and give parents or guardians greater control. With our Keep Connected Promise for Halo customers, we'll get you back online quickly if your broadband stops working. I’ve since upgraded to a Ubiquiti kit. 10-04-2021 11:58 PM. For example, you can control your children's internet use when you're not about. You may want to keep your Mini Hub plugged in to make. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. 28. There are a range of filters to choose from to block content and usage. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. There are three predefined filter levels (strict, moderate and light) available or you can customise your protection. BT Virus Protect Download it on your device so you’re protected whenPress the power button HDMI port for Ultra HD Powerline Adapters to the front of your TV Box to turn and HDR. 5. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Here’s our BT Smart Hub review. Children's experiences online are unique and constantly changing. You can then set up your BT Smart Hub. Peel off and apply the pre-paid returns label on top of the original mailing bag label. indd 4 05/06/2017 14:43Hi, I was wondering if anybody could advise me on alternatives routers I can use with my service other than the Bt smart hub 2? The reason behind me wanting to use a different router is for better parental controls, the parental controls don’t really work for me right now 😐 as soon as the devices go off a new ip address is issued and my son is. Bear in mind that MAC filtering will only work if the MAC address of the connected devices does not change. Existing customer with a BT Hub. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. The default PIN is 1234. BT Sport; Mobile Plusnet Mobile; Sim only deals. Flexible and affordable sim only deals with no contract. You have had too many unsuccessful attempts to login. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. The parental controls set for your Broadband Backup may be different to those on your normal hub. Thanks NeilYou have had too many unsuccessful attempts to login. You may want to keep your Mini Hub plugged in to make sure your home stays. Assemble the power plug (by sliding the two parts together), connect the power cable and switch on at the socket. For. those boxes highlighted in red used to be IP addresses until about 40 minutes ago. Flexible and affordable sim only deals with no contract. Set time limits: This is a great way to make sure your kids aren’t spending too much time online. Home setup, Wi-Fi & network discussions. Get 3 months free broadband. They were working fine before. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. There are a range of filters to choose from to block content and usage. Simple. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. Release the Reset button and wait for the Broadband light to glow green. 00. Click on the clock icon and set the times when the restrictions apply by clicking in a box and dragging the cursor over the required blocks. Home Broadband. Scroll down to the ' My Extras' section and click Personalise your settings in the ' Parental Controls ' panel. if you’ve got one of our older Hubs why not buy our latest BT Smart Hub? > Was this answer helpful? Tell us how we can improve this article. Yes, I have considered that. The BT Parental Controls don't serve my needs - I want to completely restrict internet access - not just some. You can change it at any time. @nathanrt thanks for posting and welcome to the community, to manage the access controls you need to follow these steps in the MyBT app. You can control some of the features your child can use and content they can access on speakers, Smart Displays, and Smart Clocks with Google Assistant parental controls. Bolt-ons. 0 Ratings. Simple. There are two types of controls: BT Broadband and BT Wi-fi use BT Parental controls. We have gone from no sites being blocked even though the filter level was set at light, to now nearly all sites being blocked as it says we have strict filter level. @SteveoSteve. Hi @Abbasbot, welcome to the community and thanks for posting, you'll find access controls for your Smart Hub 2 in the My BT app. This has been the case for at least 4 weeks. If this works, restart all your devices and then connect them again. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. BT Smart Hub (088138) at great prices. Despite multiple restore of the smart hub 2 and re-install of the MyBT app I cannot any longer activate or adjust my parental controls. When setting up your hub, you will be asked if you want to set up BT. 65% of young people aged 11-16 are in favour of the. Tried everything from firmware, resets, settings, ipv6 etc etc. Good morning, thank you for the response! I have full fibre 500 I do indeed have the digital voice phone however, the phone is never actually used as we have our mobiles so I’m not really bothered if it doesn’t support the. If you are setting up a BT hub for the first time, it's very simple to set up parental controls. BT website deletio. Follow these easy steps to set up BT Parental Controls to block YouTube:The ideal parental control companion. Help & supportBT Parental Controls. 1. 12. ThanksBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. on 11-05-2020 03:27 PM. Home phone including Digital Voice; BT Mobile; Email. @SteveoSteve. Parental Controls set-up tutorial for BT Internet ConnectionsBT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Click on the device from the list. This seems same problem than many BT customers have posted here. 50K+ Downloads Everyone info About this app arrow_forward Check in when you’re miles away Watch over your family, pets and home wherever you are. while BT customers require a BT Smart Hub 2. It will also keep nearly all parental controls on so kids are safe ish to search. I have a brand new Smart Hub2 received this month after moving house. Existing customer with a BT Hub. If you use Access Control to limit children’s devises it is a nightmare using the app. Scroll down. or call 150 from an EE device. com , so we can help you troubleshoot. If it’s not use our hub light guide to get back online. Block websites and apps: This is a way to protect your. Parental controls and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. It’s also important to consider installing anti-virus software and parental controls:HI, I recently upgraded to Fibre 300 and have the Smart-hub 2. From reading all the Q’s about this on this forum and the B. It's free for all BT Broadband customers. It will also restore the web-based management settings to their default values. Due to some special reasons such as application cache, security software protection, VPN encrypted connection, etc. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. Select More Options > Content Restrictions > turn on Block Inappropriate Apps And Games and Block Inappropriate Websites. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-B User Guide-SI v7 [2]. Prior to this they worked without fault. There doesn't seem to be any way to set parental controls at all. Access control - Smart hub 2. You can then set up your BT Smart Hub. Type 192. Locked Out: BT Parental Controls can restrict access to certain sites at set times of day. Unless of course you have the extra BT Complete Wif black disc, as that only works with the smart hub 2. Someone posted an answer to a similar question which was a link to information, but that link does not work. My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more. Distinguished Sage Mark as New; Bookmark; Subscribe;. Select the option to set up these controls and follow the on-screen prompts. The Parental Controls are separate to the wifi controls, to set them up see below. This has been the case for at least 4 weeks. BT Broadband . And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. It's a FREE service for all broadband customers that lets you filter the sites and content you don't want your family to see. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. Once you’ve clicked on the device, the following screen should appear. Plug the ethernet cable (which comes from the SmartHub 2 LAN port) into a Wireless Access Point like a TPLink wa901n (although ideally one that supports both 2. g. By using Broadband Backup, your BT Mobile parental controls will apply. You have had too many unsuccessful attempts to login. As they use the same technology, if you have both services active and you attempt to visit a website that exists in both the BT Parental Controls. Switch BT Total Broadband Home Hub 3 User Manual And Troubleshooting. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. I've successfully been using groups on the My BT app to control all the devices in my house, as different age kids go to bed at different times. Mobile. Parental controls wont turn off. I'll bookmark this post and when I find out more information I will update this. Its driving me up the wall, This is the second Smart Hub I've had and I only joined BT 4 days ago. Advanced IoT controls: While the BT Smart Hub 2 is perfectly fine for 99% of smart homes, in my case I found the customisation options to integrate with wired cameras to be lacking. Unfortunately there are no current plans for parental controls on the BT Business hubs, though I fully appreciate the need, especially in the current climate, I do apologise about that. Pause WiFi on individual devices or a group. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT PlayerADSL/Copper broadband. Here’s how you can set up a passkey for all purchases. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. To find out how to use it, just click on the dropdown for your Hub. Controls & Settings guide. Find the best signal location in your house - this is often near a window. I have searched the FAQs but the advice does not match t. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. You have been temporarily locked out. If your device supports WPS, press the button on your Hub –. Re: BT Hub Blocking Access to a Website. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. 99 a month, or £53. Non-BT business hub or router: It's preferable that you use a BT Business Hub. If you change your settings, you’ll need to restart your handset. The default PIN is 1234. Bundle Price: $89. I agree it would not be much use if it allowed devices to stay connected but. The second. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. I have seen other posts with similar issues and have tried the solutions recommended. You’ll be able to watch box-sets in no time,. . My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. Our network reaches over 99% of the UK, so we've got you covered. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. If your device supports WPS, just press the button on your Hub –. 1. From the Hub Manager, go to Advanced settings , Wireless and then to MAC filtering. Use your parental control PIN to control access to programmes with an age rating. Use your parental control PIN to control access to programmes with an age rating. Type 192. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. If you need an engineer installation, we’ll let you know when you order. 1. Yes BT Home Hub 3. If you have our HD Add-On you can watch HD channels on both boxes and if you have purchased a film or TV box set from the BT TV Store you can watch on either box, but you will only be able to watch on one box at a time. Message 2 of 8 Re: Parental controls Go to solution @JHill . . This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. Presumably this is BTs idea of a 'fix' to an underlying firmware bug which prevented access controls being saved. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT. BT Access Control lets you set times when certain devices on the network can't connect to the Internet. Type 192. You’ll be able to restrict the devices that can connect wirelessly to your Hub, enhancing the security of your Hub’s wireless network. I have a slight concern also that the other BT. Select Quick Setup Wizard. 254 into the address bar (where you normally type the internet address; there’s no need for or just type the number directly into the address bar). How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. Bolt-ons. Home setup, Wi-Fi & network discussions. Non-BT business hub or router: It's preferable that you use a BT Business Hub. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. My family is growing up and I'm becoming more concernedI got BT Broadband set up last Tuesday. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. Turn your Hub so the bottom is facing upwards; Using a paperclip or pen, press and hold the Reset button for approximately 5 seconds; Your Hub will restart automaticallyBT Parental Controls. If you’ve not changed it previously, it. Filter harmful sites and easily manage how much time they spend on apps like YouTube, Roblox, SnapChat and more. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks ago Hi, I'm so sorry your parental controls have stopped working. Find out how to fix any problems you might be having with BT Parental Controls. Flexible and affordable sim only deals with no contract. Smart Setup turned on/off (Smart Hub 2) Solved! Go to Solution. As part of the Parental Controls service, we have automatically enabled Google and Bing SafeSearch. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. If you need an engineer installation, we’ll let you know when you order. Payment PIN help. For BT Access Control to work you need to switch it on. For example, you can control your children's internet use when you're not about. 168. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. 168. Once activated, all devices connected to your BT Home Hub will have content filtered to your set filter level. The. A site is being blocked incorrectly by BT Parental Controls. Once activated, you will then be able to change your filter level to. Page 1 We’ve set light parental controls You can change these by logging in to Hold the power button down for ten Just reset your Mini Hub and you’ll be. There are a range of filters to choose from to block content and usage. To get the actual xbox console working with xbox live I had to change the DNS settings in the console to google DNS settings in the console settings. Short of locking away the hub and socket. This will let you watch subscription channels like BT Sport or use catch-up services. • Stop smart devices from sending traffic on internet (printers, etc). BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. Compatible with Velop Whole Home Wi-Fi System, Parental Controls via Linksys App, Works with Alexa) Click For Price: TP-Link: AX5400:Combating that is one of the best uses of Xbox parental controls. . BT Smart Hub and Ultrafast Smart Hub - switch off access controls. 1. You can change it at any time. or call 08454 123 662 from any other device. There are a range of filters to choose from to block content and usage. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. To check if your Content Controls are active at any time, just repeat steps 1-5. Download Link - Direct Download, Instant Download. As an alternative to upgrading to Halo. From the app, click More then select Your wi-fi network. 3. Having not used access controls on any of the Homehubs, I was going on information that other posters provided. Open a search engine of your choosing. Do I need to g. Important!With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. 12. Important! There are two kinds of PIN for BT TV. Help & supportThanks , will give that a try and report back. DarrenW sorted it out for me. Connect a laptop to the back of the Hub using a network cable. (9,015) $59. Our network reaches over 99% of the UK, so we've got you covered. Access control - Smart hub 2. They are easily over come and are device specific. Thanks. BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. For example, you can control your children's internet use. These filters will. If you have FTTC, then you will need a VDSL modem/router. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. There are a range of filters to choose from to block content and usage. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. 4GHz or 5GHz band, depending on. BT Parental Controls. Our network reaches over 99% of the UK, so we've got you covered. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. When I try to access certain websites (e. This will open the Hub Manager. BT clearly takes online security seriously, with a three-pronged defence system – Parental Controls allow you to control what can be accessed online, Virus Protect covers up to 15 devices against harmful software and activity, and Web Protect offers warnings if you ever come across anything that seems fishy. 1. Teenage son is still able to access sites blocked. Bear in mind that if you have Digital Voice you will need to use the BT Smart Hub2. ) (Make sure you’re connected to your home network. The Hub Manager is where you can change or view your Hub’s settings. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. There are a range of filters to choose from to block content and usage. 16. I simply cannot believe this - I have also just switched to EE and to find ZERO parental controls at ISP or router level. ft. Re: My BT App not showing Parental/Device controls in the app I was persuaded to upgrade my router to the latest Smart Hub 2. Thanks Neil Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). 0 Ratings. There is obviously a software problem with the access controls on the new hub which has also been reported on other threads on the forum. Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. However, after a power cut earlier this month (don't know if it was the cause of my issue or just a coincidence), now the app keeps clearing all the groups. Open a new web browser. Any help would be most appreciated. Keith_Beddoe. . I've also got a Wi-Fi disc setup. This is how you restart your Hub. From reading all the Q’s about this on this forum and the B. BT Broadband Parental Controls information Type of guide Broadband & Mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. I am trying to override a blocked site but BT. Your Hub will be called something like BTHub6-ABCD. A site is being blocked incorrectly by BT Parental Controls. g. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. 4GHz or 5GHz band, depending on. How to access the Smart Hub Manager. At this stage, you’ll be asked to enter your admin password. . Our network reaches over 99% of the UK, so we've got you covered. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. Set up and use Parental Controls. Low on minutes, data or texts? Just add one of our bolt-ons. . 254 into the address bar. Next, select the first device that you want to control and choose the days and times for which you want to set limits. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Parental controls leave search sites such as Google and Bing accessible. Add devices using the add button and scan to locate the device (it must me on). Re: Amazon Firestick stops working with BT parental controls. Welcome to BT TV Over the next few pages you’ll find everything you need to get your BT TV Box Pro up and running. For new box owners on BT Broadband usi. Impressively, the TP-Link Deco X60’s close-range performance was better even than the Netgear Orbi WiFi 6, the Deco X60 beating its top download speed of 60. . 1. Home network (24 pages) Switch BT Home Hub Quick Start Manual. Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and. BT Broadband guide Parental Controls information Type of guide Broadband & mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. RyanJames. Beware DNS setting override BT parental. Searching the forums I see this question has been asked before (2016 and 2018) but is there really still no change on this?I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2.